Frequently asked questions

Current Covid-19 travel advice

All important changes to the trip at a glance:

Hygiene and cleanliness are always a priority for the Rathausglöckelteam. To ensure your well-being, we have implemented additional procedures and rules. We follow the guidelines and recommendations of the health authorities, the DEHOGA Association and the Robert Koch Institute. The team has been equipped with information about COVID-19 and instructions for action.

  • Increased focus on hand hygiene.
  • Check-off breakfast menu, instead of breakfast buffet.
  • Drink service to the room, instead of minibar.
  • Increased cleaning intensity and increased hygiene controls.
  • Regular disinfection of door handles, card terminals, room keys, tables and seating.
  • Providing additional disinfectant dispensers in all public areas.
  • Establishing a waiting area for arriving guests.

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Our rates are per room and include breakfast buffet (non cancellable rate does not include breakfast) and VAT. The packages rates that can be booked online, are the only per person rates you will find.
The rates do not include city tax of 3,80 Euro per person and night.

The spa tax in Baden-Baden is per person per night – 3.80 euros. Working guests, congress participants and children under 18 years are exempt from the spa tax.

We need your credit card information to confirm your reservation at the hotel on your behalf. The hotel reserves the right to reserve amounts up to the total amount of the reservation made on the credit card provided. A reservation is not a direct charge to the credit card, the amount is only temporarily reserved for the hotel and later released. The hotel will charge your credit card before arrival only if you have violated the cancellation policy, or have booked a non-cancellable rate.

Please call us or send us an e-mail

We also accept a written reimbursement guarantee instead of credit card data.

Our check in times are from 13.00 to 20.00.

Check out is possible from 7:30 to 11:00.

Unfortunately, the hotel cannot guarantee that the room will be ready for occupancy before 13:00. However, you are welcome to store your luggage at the hotel.

Unless otherwise agreed in writing, check in is only possible until 20.00 (due to the corona virus (COVID-19) we are forced to reduce our service and reception hours). Late arrival must be agreed in advance with the hotel.

If you leave before 7.30 a.m., we ask you to pay for the room the evening before departure. 
Our breakfast lady will be happy to prepare a packed lunch for you if breakfast at the hotel is not possible.

Our check out times are from 7:30 to 11:00. Later check out is subject to availability, please contact us when booking.
Please note that in this case you may incur additional costs.

We will be happy to store your luggage so that you can continue to visit Baden-Baden on the day of your departure.

The beds in the double rooms each have two mattresses, comforters and pillows. Our suites have a double bed and a sofa bed and are thus equipped for 3 or 4 people. There is also a tripe room. Likewise, we have a suite with connecting door to a single room for 5 people or families.

We are happy to provide a baby crib for your baby free of charge. We ask for prior reservation.

The Standard and Best Price room rates inlcude our scrumptuos breakfast buffet. Non cancellable rate does not include breakfast buffet.

Breakfast is served from 7:30 to 10:00.

Let us know when booking and we will offer you alternatives for breakfast.

Out of consideration for other guests (e.g. allergy sufferers), pets are not allowed. Service dogs are allowed in one room of the hotel, but must be confirmed in writing by the hotel before arrival. Thank you for your understanding.

Unfortunately, our restaurant is closed since 27.4.2015 and we offer only breakfast.

You are welcome to add half board to your reservation as a request for the price of 22.50 euros. Half board is offered by our partner restaurants with Baden cuisine M10 am Marktplatz. However, availability must be confirmed.

The reception is open daily from 7:30 to 20:00 (due to the corona virus (COVID-19) we had to reduce our service and reception hours). During the night we are available for you by phone.

Yes, free of charge. The reception will be happy to print out the access data for our WLAN.

All our rooms are non smoking

Smoking is allowed on our roof terrace, as well as in the hotel’s wine bar.

The hotel has a triple room and a suite with a bathtub. Please talk to us about your request when booking.

Maestro, EC-Kards, VISA, MasterCard & American Express.

The hotel does not have private parking directly at the hotel, only a loading zone. 
However, we offer discounted parking tickets for a nearby parking garage at 10 euros per night.

Cancellations of standard or best-price rates are free of charge until 1 day until (31.12.2021) thereafter 2 days before arrival. Cancellations at a later period will be charged with 80% of the total amount. The hotel will try to re-arrange the room, if successful you will not be charged. Non-cancellable rates cannot be cancelled or changed free of charge.

Bookings made through any of the reservation platforms must be cancelled through the respective booking portals.

… Thermal baths? About 2 minutes walk
… Panorama path? At the front door
… Casino? Approx. 5 minutes on foot
… Festspielhaus? Approx. 15 minutes on foot
… Congress Haus? Approx. 10 minutes walk
… Kurhaus and Lichtentaler Allee? Approx. 5 minutes on foot
… Pedestrian zone? Approx. 1 minute walk

The reception staff will be happy to show you the most popular sights and routes on the free city map.

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  • Karlsruhe/Baden-Baden 18 km, 25 minutes
  • Stuttgart 114 km, 1 hour 20 minutes
  • Frankfurt 165 km, 1 hour 45 minutes
  • Strasbourg 75 km, 1 hour

The train station is about 7 km away (20-30 minutes by car).

The station can be reached either by cab or bus line 201 (every 10 minutes).

The reception will be happy to help you with bus times or order a cab.

We will gladly reserve a cab for you to pick you up at the airport Karlsruhe/Baden-Baden or from the train station Baden-Baden. Please speak to us about this when booking.

The reception will gladly equip you with the possible information about the leisure activities in Baden-Baden. In addition, at the reception you will find a folder with a lot of information about Baden-Baden and its surroundings.

Please contact the reception to reserve a table. Our staff will also be happy to help with restaurant recommendations.

The hotel offers discounted tickets for both the Caracalla (2 hours) and the Friedrichsbad (standard admission for 3 hours).

We would like to provide our guests with an elevator, but due to the protection of historical monuments it is not possible to add an elevator to the hotel.

The building was built in the 17th century as a residential house. In 2009 and 2013 it was renovated from the ground up.

Couldn’t find an answer to your question? Give us a call or send us an email and we will be happy to help!